Return Policy: 30-Day Money Back Guarantee

All of our products are duly tested before being sent out. Every item purchased on Vinesextoys has a 30-Day Money Back Guarantee, as long as they stay unopened and unused.

Because of the intimate nature of our products and for sanitary purposes, we do not accept returns for non-defective items. This is for the health, safety, and peace of mind of our customers and staff and is the only way we can guarantee the items have not been tampered with.

Think about it this way, would you want to buy a vibrator from a sex toy store that takes returns of non-defective items?

If you discover an item purchased from our store is defective, kindly send a message to within 48 hours of receipt of the items. Alternatively, you can call or WhatsApp our customer care line: 09056697818.

Defective products should be returned within 7 days of purchase after which product will not be accepted.

If you return a product more than 30 days after purchase and it is not faulty, we will dispose of it in a safe and responsible manner. You will not be entitled to a refund or replacement.